Support

ClockIn for Jira · Last updated: July 16, 2026

Need help with ClockIn for Jira? This page covers how to reach us, what to expect, and where to find more detailed documentation.

Getting help

For any issue, question, or bug report, email us at info@fuksia.com or use the "Submit support request" button on our Atlassian Marketplace listing.

Support hours

We provide support Monday–Friday, 9:00–18:00 CET (Europe/Madrid). Requests outside these hours will be answered on the next business day.

What to include in your request

To help us resolve your issue faster, please include:

Your Jira site URL
A description of what you expected to happen vs. what actually happened
Screenshots, if relevant
Whether the issue affects one user or your whole team

Common questions

For general questions about how ClockIn works — installation, clocking in/out, roles, exporting data — see our full documentation.

If you're reporting a security vulnerability, please see our Security Policy for responsible disclosure instructions instead of the general support channel above.

Emergency contact

For critical issues affecting your organization's ability to use the app, mark your email as "Urgent" in the subject line.